Refund Policy

Refund Policy – Uptown Appliance Repair NY

At Uptown Appliance Repair NY, we are committed to providing dependable, high-quality appliance repair services. This Refund Policy explains the circumstances under which a refund may be considered and the process for submitting a request.

Service Satisfaction
Your satisfaction is our top priority. If you are not satisfied with the service you received, please contact us as soon as possible so we can work to resolve the issue.

Refund Eligibility
Refund requests will be reviewed under the following circumstances:

• The service was not completed as agreed
• Parts or labor were charged incorrectly or not provided
• A technician error directly affected the quality of the repair

Refund Request Process
To request a refund, please follow these steps:

• Contact us by phone or email within 7 days of the service date
• Provide a copy of your service invoice or receipt
• Include a clear explanation of the concern

Our team will review your request and respond within 3 business days.

Refund Method
If approved, refunds will be issued to the original payment method used at the time of service. Processing time may vary depending on your bank or payment provider.

Non-Refundable Services
Services that have been completed properly and according to the agreed scope of work are not eligible for a refund. In addition, parts that have been correctly installed and are functioning as intended are non-refundable.